Communication for Managers

General · Communication · Classroom ·

Target Audience

Individuals who communicate in a business context as managers and want to approach this communication in a more efficient and structured way.

Objectives

Leadership and communication are inextricably linked.  But what is needed for ‘good’ communication and to what extent does not only the message but also your communication style determine its effect on those involved and thus the success of the cooperation?

This training first creates awareness of one’s approach to then take the step towards better and more efficient communication that no longer avoids difficult conversations either. Using concrete tips & tricks and all kinds of cases and role plays, participants learn to communicate with more insight and confidence in various situations. The usefulness of a clear communication plan is underlined and put into practice.

Course content

• The what and why of (good) communication
• Practical usefulness of the different communication models
• Different ways of communicating
  • The information balance
  • Ratio talking – (active) listening
  • The power of silence
  • Facts vs. assumptions
  • The art of questioning
  • Relative importance of verbal, non-verbal and meta-communication
• Know yourself – recognise the other
  • Models and tools to determine different behavioural and communication styles
  • Self-analysis, benefits and points of interest
  • Distinction between approach and style

Session 2

• Styles of coaching and leadership
• Constructive feedback
• Evaluation conversations
• Difficult conversations and/or difficult people?
• Dealing with emotions and objections
• Applications and role plays

Session 3

• Influencing vs. framing
• Convincing via argumentation vs. reasoning
• Intuitive vs. rational decision-making processes
• Meeting techniques: tips & tricks

Session 4

• The importance of a communication plan:
  • Defining objective
  • Identifying stakeholders
  • Determining strategy
  • Concrete elaboration: draw up – evaluate – adjust in function of the various stakeholders and objectives
• Practical elaboration and implementation of a communication plan